BellSouth Network Problems
Thursday, January 19th, 2006BellSouth has been experiencing network problems for well over 24 hours now. An online chat session last night answered my questions pretty quickly, but did not get anything fixed. I speculate that BellSouth might have some IPS (Intrusion Prevention System) management problems from the information I have gathered. I do not have the specific text from the chat session last night, but I can say that they (BellSouth Support) quickly acknowledged that my problems with sending email over my BellSouth FastAccess DSL connection was caused by their network problems. The specific problem that I was having was that I could not send email using SMTP from an email client like Microsoft Outlook or Opera Mail. I knew the problem was with my DSL provider because I was not able to send email using
five different domains (4 different .coms and 1 .mil) and I tried sending from two different PCs running different operating systems. The canned explanation of the problem during the caht session was that something was blocking SMTP ports on their network due to an excess of spam.
Today the BellSouth Network Status page says, “There are no General System Alerts at this time.” If you select a state and city you get the response shown in the photograph. BellSouth did say during the online chat session that their WebMail client was working fine and available for use. It’s that great! My contacts, groups, and emails that I need to respond to are on my computer. Not to mention the even bigger problem was that the emails I really needed to respond to last night were not received on a BellSouth.net account in the first place.
I was one fo the first five DSL customers int he Charleston, SC area many years ago. That was according to the technician who said there were only two installers at that time even trained to complete the installation. I was his second install and he said the other technician had done three installs already. For the most part, BellSouth has been great as a DSL provider. They have gone through their share of growing pains with the DSL thing, but they have come out smelling like a rose for the most part, until this week.





